Privacy Policy

Party Hire Group Privacy Policy

Party Hire Group ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws.

By using our website, contacting us, obtaining a quote, making a booking, or otherwise interacting with us, you acknowledge that your personal information may be handled in accordance with this Privacy Policy.

Who We Are

Party Hire Group provides event hire and related services throughout Australia.

Party Hire Group, 32 Raglan Road, Auburn NSW 2144
Phone: 1300 339 981
Email: info@partyhiregroup.com.au

Personal Information We Collect

We may collect personal information including:

Name
Business or organisation name
Email address
Telephone number
Billing address
Delivery address
Event location details
Event dates and requirements
Payment and transaction information
Communications and correspondence with us
Information submitted through enquiries, bookings, forms, surveys or promotions

We may also collect technical information including:

IP address
Device information
Browser type
Website usage information
Cookie and analytics data

How We Collect Personal Information

We collect information when you:

Submit an enquiry
Request a quote
Make a booking
Contact us by phone, email or online form
Subscribe to marketing communications
Participate in surveys, promotions or competitions
Visit and interact with our website
Engage with our social media channels

Why We Collect Personal Information

We collect, use and hold personal information for purposes including:

Providing quotations and services
Processing bookings and payments
Delivering and collecting hire equipment
Communicating with customers
Managing customer accounts
Responding to enquiries and complaints
Improving our products, services and website
Marketing our products and services
Meeting legal, regulatory and contractual obligations
Protecting our legal rights and preventing fraud

Direct Marketing

We may send marketing communications about products, services, promotions and special offers that may be of interest to you.

You may opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in our emails; or
Contacting us using the details provided above.

We will process opt-out requests within a reasonable period.

Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools and similar technologies to:

Improve website functionality
Understand visitor behaviour
Measure marketing performance
Personalise user experiences

We may use third-party analytics and advertising providers, including Google and Meta, to help us understand website usage and improve our marketing activities.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

Customer Photos and Event Photography

From time to time, we may take or receive photographs and video recordings of events where our equipment or services are provided.

These images may be used for purposes including:

Documenting event setups and installations
Quality assurance and staff training
Resolving customer enquiries or disputes
Marketing, advertising and promotional activities, including on our website, social media platforms and other marketing materials

Where an individual is clearly identifiable in a photograph or video used for promotional purposes, we will seek consent where required by applicable law.

If you appear in a photograph or video published by us and wish to request its removal, please contact us using the details provided in this Privacy Policy. We will consider all reasonable requests, although removal may not always be possible where publication is otherwise lawful.

CCTV at Business Premises

For the safety and security of our staff, customers, contractors, visitors, vehicles, equipment and premises, Party Hire Group may operate closed-circuit television (CCTV) systems at our business locations.

CCTV footage may be collected and used for purposes including:

Site security and asset protection
Workplace health and safety
Investigating incidents, theft, damage or misconduct
Assisting law enforcement authorities where required
Establishing, exercising or defending legal claims

CCTV footage is stored securely and access is restricted to authorised personnel and service providers who require access for legitimate business purposes.

We may disclose CCTV footage to law enforcement agencies, insurers, legal advisers or other parties where permitted or required by law.

CCTV recordings are retained only for as long as reasonably necessary for security, operational or legal purposes and are then securely deleted or overwritten in accordance with our record management practices.

Disclosure of Personal Information

We may disclose personal information to:

Employees and contractors
Delivery and logistics providers
Payment processors and financial institutions
Website hosting and technology providers
Marketing and communications providers
Professional advisers including accountants, lawyers and insurers
Government agencies, regulators or law enforcement authorities where required by law

We do not sell personal information to third parties.

Overseas Disclosure

Some third-party service providers we use may store or process information outside Australia.

Where practical, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

Secure networks and systems
Access controls
Password protection
Staff confidentiality obligations
Secure storage practices

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes and enforce agreements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Access and Correction

You may request access to personal information we hold about you.

You may also request correction of inaccurate, incomplete or outdated information.

Requests should be directed to: info@partyhiregroup.com.au

We may require identity verification before processing requests.

Privacy Complaints

If you believe we have breached your privacy, please contact us in writing.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or policies of those websites. We encourage users to review the privacy policies of any external sites they visit.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date. Continued use of our website or services after publication of changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or our handling of personal information, please contact: